• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Locked

‎01-27-2023 02:35 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have one stupid picture on my desktop that I loaded from the web and I CANNOT DELETE IT.  I get no response to deleting nor clicking and attempting to move to the trash, it just won't move.  I have read two similar problems on this page and tried the solutions they received (changing to Administrator, etc) but that stupid picture is still on my desktop.  HELP!!!!

2 REPLIES 2

‎01-27-2023 08:54 PM

HP Recommended

@claregirl 

 

Can you see it under Explorer ? It may be a virus ! Can you see its properties ?

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-28-2023 07:12 AM

HP Recommended

Hi!  Yes, I can see it under Explorer and it's properties.  When I bring up it's properties, then click "details" a clickable line at the bottom says "Remove properties and personal information".  I'm a little gun shy....should I click that and see what happens?  (It would be just my luck, my pc drops dead. LOL)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.