Cannot get docking station to work with my 15-dy2131wm

[extol7]

Hello, I just bought a 15-dy2131wm at walmart and it says this laptop has Superspeed usb-c port

Specs: https://support.hp.com/us-en/document/c07120209#AbT0

I have two docking stations and I cannot get them to work and display via HDMI, or display port.

I tried, google, drivers, youtube and cant figure it out.  when I connect, I get the following error:

Windows has stopped this device because it has reported problems. (Code 43)

A USB port reset request failed.

I was 'told' my laptop should support docking station, but how can I find out?  thanks!

[banhien · Accepted solution]

@extol7 

The specs of your machine is

            https://support.hp.com/au-en/document/c07120209

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine
• Connect to an external monitor with / without hub/dock/adapter

Regards.

[Axero1]

So what docking stations or hubs can be used?  I do not see much on HP website.

[banhien]

---

@Axero1 wrote:

So what docking stations or hubs can be used?  I do not see much on HP website.

---

@Axero1 

I did say You can not  "Connect to an external monitor with / without hub/dock/adapter".

Regards.