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HP Recommended
HP 15-bs600 Laptop PC
Microsoft Windows 10 (64-bit)

Hello Everyone,

 

                              I have recently purchased a hp laptop model no- Hp bs-659tx . Recently encountering a problem , default primary display driver is selected which is "Microsoft Basic Render Driver".For this reason I cant change the feature in Games. So If there is any option  by which I can disable Microsoft Basic Render Driver & use Amd Radeon as primary display driver. Also in "dxdiag" it is showing  "Microsoft Basic Render Driver" as primary display driver.

 

Please help me with this issue, as I need it very badly.Googled to much great extent, but cant find  any permanent solution.

 

 

5 REPLIES 5
HP Recommended

Hi:

 

I see that your notebook came with FreeDOS, which means that you, or someone else had to install the Windows drivers.

 

You are missing something regarding the graphics drivers if you see a Microsoft Basic Display Adapter listed anywhere.

 

Your model comes with the Intel/AMD switchable graphics, which means you have to install both the applicable Intel graphics driver as well as the AMD graphics driver.

 

So...Based on the specs for your model, you need to install these graphics drivers...

 

This package provides the driver that enables the Intel High-Definition (HD) Graphics in supported notebook models that are running a supported operating system. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

 

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83935.exe

 

This package provides the AMD/Intel Switchable High-Definition (HD) Graphics Driver for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode.

 

http://ftp.hp.com/pub/softpaq/sp83501-84000/sp83937.exe

 

 

 

HP Recommended

Thanks 

 

HP Recommended

You're very welcome.

 

The AMD/Intel switchable graphics driver is kind of a misnomer. 

 

The driver installs the AMD graphics adapter and it is configured to work with the onboard Intel HD graphics adapter, but there isn't an Intel graphics driver included like there used to be in notebooks made several years ago.

 

That is why you have to install the standalone Intel HD graphics driver, restart the PC and then install the AMD/Intel graphics driver.

 

If you see the AMD graphics adapter listed under the display adapters device manager category, I am sure you are missing the Intel graphics driver.  The Microsoft basic display adapter is the Intel graphics adapter missing the driver.

 

Until you install both drivers, the graphics will not work at all.

HP Recommended

Well I have tried installing the software from the links yuou have provided earlier,but of no use.

It's still showing as Microsoft Basic Display Adapter in "dxdiag". Please suggest any other means of disabling the driver from Microsoft & using Amd as primary display driver.

HP Recommended

Unfortunately, I don't know what the issue can be.  That driver should have installed the Intel HD graphics adapter.

 

The only other suggestion I can offer would be to try the other Intel graphics drivers from your notebook's support page.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.