Chromebook 14 Keeps Going to Black Screen

[jbush76]

Our HP Chromebook 14 keeps going to a black screen. I have followed the instructions on other posts on how to resolve the issue. I have done the Chrome OS Recovery twice and after about 40 mins of use the screen goes black again. Need some help on how to resolve this issue permanently. 

[The_Fossette]

@jbush76,

I reviewed your post and I understand that the screen is going black after some time.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03665293

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[jbush76]

I was working with support through Facebook Messenger. I have tried the steps that you suggested, reinstalled the Chrome OS 4 different times and the screen still goes black after a few minutes of use. None of the provided solutions are working.

[Kumar0307]

@jbush76, that's unfortunate. If the issue persists, please reach out to the HP Support in your region regarding the service options for your Chromebook. 

Keep me posted for any other assistance.