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‎11-20-2018 02:23 PM - last edited on ‎11-20-2018 02:38 PM by Retired

HP Recommended

Our school district is beginning to have the same issue.  We have about 330 HP Chromebooks and have had about 30 do this so far.  This is obviously a manufacturing defect.  HP should stand behind their product and extend the warranty.

2 REPLIES 2

‎11-20-2018 02:39 PM

HP Recommended

@MonticelloRich

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
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‎11-28-2018 11:26 AM

HP Recommended

Rick - I was wondering if you have heard anything from the HP Team on this issue? I now have a total of 19 chromebooks out of 300 that have this problem. These chromebooks were purchased just 13 months ago.

Thank you

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