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‎06-23-2023 10:02 AM

HP Recommended
Product: chromebook
Operating System: Chrome OS

My chromebook is the HP Chromebook 14a-na0052tg 14-inch HD Laptop PC Intel Celeron and all of sudden it just stopped working. For some reason it got stuck in tablet mode even though it is not a touchscreen. The trackpad doesn’t work and the keyboard does not work except for the off button. I can only control it by plugging in a mouse through the USB. I did a powerwash and the chromebook is still stuck in tablet mode. Please help!!

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2 REPLIES 2

‎06-23-2023 10:05 AM

HP Recommended

Also the cursor is just not there when the USB mouse is not plugged in. This issue happened very suddenly and there hasn’t been any issues in the computer prior to this. 

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‎07-09-2023 04:44 PM

HP Recommended

Use external keyboard and mouse and update to latest chrome os version

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