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‎01-18-2021 06:59 AM - edited ‎02-22-2021 05:44 AM

HP Recommended
Product: Pavillion 3000 series
Operating System: Microsoft Windows 10 (64-bit)

I bought a new laptop yesterday and after installing updates the clickpad appears "stuck" down,this is a software issue as I have done a component test, I have tried using another users account on windows to no avail. Not impressed considering its a day old.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2021 05:43 AM - edited ‎02-22-2021 05:53 AM

HP Recommended

I have resolved the issue,  HP and Synaptics dont make it clear the driver actually required is now on the Windows Store not the one available on the HP nor Synaptics website. It appears identical in terms of names and driver codes but is the difference between a working and non-working trackpad, it would be helpful if this was clearer on the HP website or even the HP support program 🙂

Can be found here! 

View solution in original post

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3 REPLIES 3

‎01-18-2021 07:03 AM

HP Recommended

I've seen mentions of someone who found a setting resolution https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/touchpad-STUCK-in-a-click-like-it-s-b...

But I can't seem to find the Tap again and hold to drag setting they mention.

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‎01-21-2021 01:18 PM

HP Recommended

@Dan1891

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎02-22-2021 05:43 AM - edited ‎02-22-2021 05:53 AM

HP Recommended

I have resolved the issue,  HP and Synaptics dont make it clear the driver actually required is now on the Windows Store not the one available on the HP nor Synaptics website. It appears identical in terms of names and driver codes but is the difference between a working and non-working trackpad, it would be helpful if this was clearer on the HP website or even the HP support program 🙂

Can be found here! 

Was this reply helpful? Yes No
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