touchpad STUCK in a click, like it's being pushed down. Highlights & Drags everything

[OldWildcat]

I have problem but do not have check boxes mentioned.  Nothing about MS Office although I use it.

Have "Button configuration", " Double Click Speed" and "clickLocl"

[Raj1788]

@OldWildcat

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that you are facing issue with the touchpad, need not worry I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact product number and the operating system?

Do you see any changes on the touchpad button? (like pressed in or not in place )

Eagerly waiting for the reply.

Cheers:)

[OldWildcat]

Product: 00330-503-04740-AAOEM

Windows 10 Pro

No change to Touchpad button.

[MKazi]

@OldWildcat

Thank you for your reply. 

As @Raj1788 is out of the office today, I'm replying to you. 

Product: 00330-503-04740-AAOEM is not the model number of you HP laptop. This link will help you locate the model number: https://hp.care/2fzXWAI

While you respond to that. I recommend you to perform the following steps to uninstall the touchpad drivers and reinstall them:

• Open the device manager.

• In Windows, search for and open Device Manager.

• Select Device Manager in the menu.

  Figure : Device Manager

  
• Expand "Mice and other pointing devices".
• Right click on the touchpad drivers in there and select uninstall. 
• Close the device manager and restart the laptop.

Please download and run the HP Support Assistant tool. This tool will install the required drivers for your laptop:

• Click here to download and install the HP Support Assistant.

• Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.

  Figure : Updates in the My PC box

  

  The Updates window opens.

• If HP Support Assistant detects updates, a list of updates displays in the Updates available window.

  Figure : Updates window

  

• To check for recent updates, click Check for updates and messages.

  HP Support Assistant connects to the HP servers and performs the following actions:

  • Downloads messages and updates

  • Gathers configuration information

  • Analyzes your computer system

  • Prepares an action list

  If HP Support Assistant finds updates, they display in the Updates available window.

  Figure : Updates available window

  

  • To postpone or delete a current update, use the following steps.

    1. Next to the message you want to postpone, click Remind me.

    2. Select Tomorrow, One week, or One month, depending on when you want to be reminded.

  • To delete an update, click  next to the update.

  • To install the update now, click the Install now icon () next to the update.

  • To review completed and postponed actions, scroll down to the Action log section.

You need to restart the laptop after the HP Support Assistant finishes installing the required drivers. If the issue still persists then let us run a hardware test on the touchpad by following the below steps:

• Shutdown the laptop.

• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

  Figure : Selecting Component Tests from the main menu

  

• The Component Tests menu displays.

  Your Component Tests menu might be different, depending on the components installed on your computer.

  Figure : Sample list of Component Tests

  

• Mouse/Touchpad Tests - There are two mouse tests to determine if the mouse is functioning correctly - the Pointer Test and the Drag and Drop Test.

  To run the tests, click Mouse/Touchpad. Select the test you want to run, and then click Run once. Follow the instructions to complete the test.

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know how it goes.

All the best! 🙂

[OldWildcat]

Product Number: Y0F94AV

[MKazi]

@OldWildcat

Thanks for sharing the laptop model (HP ENVY Notebook 17t-u000 series laptop).

Let me know as conveniently as possible the outcome of the steps suggested in my previous post.

Cheers! 🙂

[OldWildcat]

You did not say whether to check box to “ Delete Driver Software” when uninstalling using Device Manager.

[MKazi]

@OldWildcat

It was my bad. Thanks for highlighting it. 

Yes, you need to check box to “ Delete Driver Software” when uninstalling using Device Manager.

Cheers! 

[OldWildcat]

Tried all suggestions; none fixed problem

[MKazi]

@OldWildcat

And how about the hardware test on the touchpad?

Let me know. Thanks!