touchpad STUCK in a click, like it's being pushed down. Highlights & Drags everything

[OldWildcat]

Yes, hardware tests done; no issues identified.

[MKazi]

@OldWildcat

Glad to know that the hardware test passed. In this case the evidence points towards the software. 

You may try to create a new user account in Windows. When you login to the new user account, you may check how the touchpad works. Please refer to "Creating a new account" from this HP document: https://hp.care/2IsTtcz

Hope this helps.

[OldWildcat]

Sorry but I can’t imagine how creating a new user would help; even if it did, I do not want a new user.

I tried a few settings and came across something called “Tap again and hold to drag”.

I had no idea what this meant and could not find a good explanation, so I unchecked the box.

It’s a little too soon to tell but I think it fixed the problem.

Fixing a problem without knowing why it worked is almost as bad as not fixing.

[MKazi]

@OldWildcat

Glad to hear from you.

In case there is a clash between the touchpad drivers and the Windows user profile setting then we can isolate it by testing the touchpad in another user account. 

However, it is good news that the issue seems to be fixed for now. But you may continue to use the laptop and observe the touch pad's performance.

For any further help, keep me posted. Cheers! 🙂