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‎05-18-2020 05:02 PM

HP Recommended
Product: 17-by3613dx
Operating System: Microsoft Windows 10 in S Mode

The color on my brand new hp laptop is off (for instance my browns look purple, my greens look more blue). I’ve tried color calibration but didn’t have  any luck. It’s so bad I have to email myself something to my phone to see what the true color is. Do I just need to return the computer?

1 REPLY 1

‎05-20-2020 11:46 AM

HP Recommended

@Casshondra I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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