06-24-2020 09:32 AM
We bought the laptop for business because of the 16GB Ram. Lots of multitasking and VMs, large display, strong hw, gigabit port, etc ...
No one said USB-C video was disabled!
What type of USB-A (3.1) dock works with my laptop? USB-C does not work in any way.
I now have 2 monitors for work, but I can only use one!
This faulty communication does not improve HP's reputation ...! USB-C basically supports video output, so this is just a marketing decision for HP. At the expense of the buyer, for a lot of money.
Solved! Go to Solution.
08-07-2020 10:13 AM
I have a similar case. Another word of warning: also power via USB-C is not working.
08-10-2020 04:43 AM - edited 08-10-2020 04:43 AM
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08-10-2020 05:04 AM
This is the perfect solution! More monitors, more USB ports!
08-10-2020 03:56 PM
@Foghorn73, I am very surprised by your solution. This would signify that the laptop indeed HAS video enabled on the USB-C port. I am more confused why the HP USB-C G5 dock won't work then (tested with another laptop, the dock is ok).
I suppose the Club3D dock won't charge the laptop? I can see you have a power cable connected there.
08-11-2020 01:08 AM
Power is OK, but video only works with USB-A! USB-C is disabled for video!
My information from distributor: it's "only" a gaming laptop, not for business use...😡 It means, you forget the multimonnitor game too...
08-11-2020 08:15 AM
If you think... my problem is solved. You don't have other way than USB-A dock for this laptop. It's not an error of my laptop, it's a property. You can’t change it, you can just buy a tool that will help you. Of course with USB-A connection. I working at home office with two 24" monitor on this laptop.
1 month of torment until I found a solution. I tried 3 different USB-C devices.