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‎12-09-2020 01:02 PM - edited ‎12-09-2020 01:03 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-ec1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have recently got an HP Pavilion Gaming Laptop 15-ec1xxx (Product Number: 133W8EA#ABU ).

I want to connect two external  monitors - the screens have HDMI input. I've connected one screen via the notebook's HDMI port and I'm trying to connect the second screen using the USB-C adaptor I purchased on Amazon: https://www.amazon.co.uk/gp/product/B083DZ1X27/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

This adaptor should be plug & play but the windows not detect second screen. I tested the Usb c adapter on my dell computer and it's working. How can I connect a second external monitor to this notebook?

 

Many thanks!

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-09-2020 06:03 PM

HP Recommended

@AAWTZ 

 

Your machine is an HP Gaming 15-ec1001na, its specs

 

                  https://support.hp.com/au-en/document/c06645258

 

It only has  1 SuperSpeed USB Type-C® 5Gbps signaling rate port which is not compatible with your adapter, it does not support Alt mode for video out.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎12-09-2020 06:03 PM

HP Recommended

@AAWTZ 

 

Your machine is an HP Gaming 15-ec1001na, its specs

 

                  https://support.hp.com/au-en/document/c06645258

 

It only has  1 SuperSpeed USB Type-C® 5Gbps signaling rate port which is not compatible with your adapter, it does not support Alt mode for video out.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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