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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Connecting Monitor via USB C fails

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03-20-2019 01:54 AM
Connecting monitor (LenovoThinkVision) via USB-C all of sudden fails after working before without any problems.
Receive information after plug-in "Display connection might be limited". Charging works and also keyboard which is connected to the monitor. Only video is not working!
Test HDMI adapter to USB-C and that seems to work.
What´s the actual solution since I´m not so keen to buy a new cable!.
Solved! Go to Solution.
03-21-2019 01:46 PM
Welcome to the HP Support Community!
What is the product number for your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
03-27-2019 05:45 AM
Updated BIOS and Graphics driver. Nothing lead to sucess.
Cross checked with MacBook Pro and Monitor and accessories working fine.
Something with USB-C (Thunderbolt software?)
Please find below my product number:
5EP94EA#UUW
Please povide feedback!
03-27-2019 05:17 PM
I recommend you perform a system restore back to the date when the USB port was working fine.
Follow the steps in the below article to perform a system restore.
https://support.hp.com/in-en/document/c03327545
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
04-03-2019 02:36 AM
Do you actually have a clue what to do to solve this porblem?
Nothing proposed so far is working for me!
Audio signal is on top of the issue seems to not work as well. A restart is required to get audio working again.
;( really dissapointing!
BR,
Jan
04-04-2019 10:22 AM
I recommed you contact support to further diagnose the issue.
Here is how you can get in touch with tech support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee