Connecting to external monitor with laptop - not detecting

[amikush]

I am trying to connect my external monitor (acer) using HDMI-DVI connector.

System is not detecting another monitor.

Tried F4, F11, Device manager also not recognizing it.

What should I Do? Do I need to download any software or swich to use external monitor ?

[Dvortex]

Hello, @tomczak52 – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are experiencing issues while extending the screen. I will certainly do my best to help you!

First off, try to press the Windows logo key + P (Or Fn key + F4) and check if the setting is chosen to “Extend” the screen or to “Duplicate” the screen.

If the screen is extended, but still facing issues, try additional steps listed here: http://hp.care/2s7PlXy 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[amikush]

I chat with HP support & they reinstall / upgrade drivers & it worked.

[Dvortex]

Hello, @amikush

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking the post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

[lkreichert]

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