Connecting two monitors to my laptop via USB-C port through docking station

[MMulero]

Hello, I recently purchsed ( HP 15.6" FHD Touch, Intel Core i3-1115G4, 8GB RAM, 256GB SSD, Silver, Windows 10 (S mode), 15-dy2132wm) and I have been having troubles getting an external monitor to work from the USB Type-C port, I have updated Windows 10 to the latest version, installed the latest drivers from Intel and HP support, I have repeatedly reinstalled the drivers on device manager. I have bought docking stations I have bought hubs and none have worked.

The HDMI port successfully allows one external monitor as expected, but the USB Type-C to HDMI cable I am trying to use which uses the Display Port Alt protocol cannot display the monitor, I have changed monitors and tried the cable on another laptop that successfully runs a monitor from USB Type-C and the monitor and cable both work.

I have tried each monitor directly to the laptop through HDMI port on laptop, and each individually worked fine. However connecting those HDMI cables to the docking station and the docking station being via connected host with the laptop through usb-c port won't even detect the monitors. Interesting enough it does detect everything else through the usb-c port like the ethernet connection off of the docking station as well as the other connections for the speakers. Everything off the docking station through usb-c port works fine but it does not detect the monitors.

Any help would be really appreciated.

[banhien · Accepted solution]

@MMulero 

The specs of your machine is

           https://support.hp.com/ie-en/document/c07548788

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

For more connectivity, please use

                         True Universal Docking Stations

Regards.

port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

For more connectivity, please use

                         True Universal Docking Stations

Regards.

[MMulero]

I would like to take this time to thank you for this suggestion/reply, it really did work! I bought a WAVLINK USB 3.0 to HDMI Universal Video Graphics Adapter with Audio Port Displaylink Chip Supports up to 6 Monitor displays up to 2048x1152, Support Windows,  off Amazon... Link https://a.co/d/64AG312  . My laptop immediately recognize the drive, I had no need to download any thing. This was 100% solution.