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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Crash and artifacts in madmapper !

Create an account on the HP Community to personalize your profile and ask a question
01-28-2023 07:00 AM
Hello @ahmedachour
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we continue ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
02-04-2023 03:00 PM - edited 02-04-2023 03:00 PM
Hello @ahmedachour
Thanks for reporting.
(1) Download and install
AMD High-Definition Graphics Driver | 31.0.12002.7004 Rev.B | 663.5 MB | Sep 16, 2022 | Download |
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.212 Rev.S | 17.4 MB | Sep 15, 2022 |
(2) Restart Windows
(3) Test your notebook
(4) Please report back
02-06-2023 01:38 PM
Hello @ahmedachour
(1) Download and "try" to install
AMD Radeon™ RX 6600M Drivers & Support
Download:
Adrenalin 22.11.2 Recommended (WHQL)
(2) Please report back
02-09-2023 08:59 PM
Hello @ahmedachour
Download and install Adrenalin 22.11.2 Recommended (WHQL), restart Windows and report back.