Cursur moves on its own

[BXPBXP]

I just bought this new laptop. It's a Pavilion x360. Whenever i moves my head back and forth the cursor moves on its own and sometimes with some random clicks. It is really annoying sometimes. Is this a feature or there's something wrong with my laptop? Please help me thank you.

[Dvortex · Accepted solution]

Hello, @BXPBXP – Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

If I understand you correctly, you are having issues with the touch screen where it looks like the screen is activated / touched – but not by you. Do not worry, I'm here to help 🙂

I would suggest you first perform a hard reset on the PC. You can find the detailed instructions here: http://hp.care/2byfHyh

Once done, try running a touch screen diagnostic test.

I found a wonderful document which gives you step by step instructions to perform the same. Go to http://hp.care/2chznWE and expand and follow the steps mentioned under “Touch screen responds inaccurately”.

Let me know how that goes. I’ll watch for your reply!

Cheers 🙂

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