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‎04-20-2017 11:03 AM - edited ‎04-20-2017 11:09 AM

HP Recommended
Product: HP ProBook 6570b
Operating System: Microsoft Windows 7 (64-bit)

Hello.

I have Samsung Smart TV ES5500K
The Laptop PC HP ProBook 6570b, Windows 7 Pro, x64

And fully working cinematic HDMI Cable plus DP to HDMI Adapter (Brand new).

I also upgraded all required drivers and software, even including BIOS.

 

The problem is very unusual.  After I plug in every thing, the PC seems to see the TV but it is not recognizing it, after I set extend screen I can go to the next screen but my TV display shows error to check the cables, etc.   I can not see anything on the TV display.  The other strange thing is that in Windows settings resolution for TV is setted to 640 x 480 and there is no way to change it. 
Untitled.png

 

 

PS. I also pluged in VGA cabel to the HP laptop and LG Screen, and there is no problem.

 

I tested the TV and HDMI cabel with different Notebook (Asus Series X553M, Widnows 10, x64), and there is no problem with display.

I was considering buying a VGA to HDMI but only as last way of getting that TV working.


I have no clue what can be wrong.

 

Please, help my.

Best regards.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2017 03:18 AM

HP Recommended

This support is the most useless...

View solution in original post

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1 REPLY 1

‎04-25-2017 03:18 AM

HP Recommended

This support is the most useless...

Was this reply helpful? Yes No
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