• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 24fw with Audio 24-inch Display

My HP 24fw with Audio 24-inch Display( Monitor)

is showing dead pixels, and when I registered the case, they took my address and said they would send a technician. Later, they messaged me that dead pixels aren't covered under HP's warranty policy. Now, I got an email saying the case is closed. I bought it from the HP store, and now I feel like I spend money to stare at the dead pixels. I was an esteemed customer of HP products, owning HP mouse, monitors, laptops, printer, etc. If this issue isn't solved, I think I will have to purchase from other brands in the future due to the poor support team and warranty policy. When I went to the comments by other customers who claim a warranty, they said it is a headache when claiming a warranty. I think I shouldn't buy any products from HP in future. Please purchase products from any brand after reviewing how good they are for providing a warranty. 
2 REPLIES 2
HP Recommended

HY!

I'm truly sorry to hear about your experience with the dead pixels on your HP 24fw monitor. It's disappointing to encounter such issues, especially after investing in multiple HP products as a loyal customer. The way your case was handled, with promises of technician visits followed by denial of warranty coverage, reflects poorly on HP's support team and warranty policy. It's concerning to hear that other customers have faced similar difficulties with claiming warranties. Your frustration is completely understandable, and it's unfortunate that this situation has led you to reconsider purchasing from HP in the future. It's crucial for consumers to thoroughly research a brand's warranty and customer support policies before making a purchase, as exemplified by the importance of reviewing products before downloading or using them, such as the Traffic Rider APK hack with all bikes unlocked. It's essential to prioritize brands that offer reliable support and honor their warranty commitments.

HP Recommended

It's disappointing to hear about your experience with the dead pixels on your HP 24fw monitor. It's frustrating when a company fails to honor its warranty policy, especially for a loyal customer like yourself who has invested in multiple HP products. The lack of support and the closure of your case without resolution is disheartening. Considering your dissatisfaction, it's understandable that you're contemplating purchasing from other brands in the future. Just as with choosing a reliable product like Traffic Rider apk, it's crucial to thoroughly evaluate a brand's warranty and customer support policies before making a purchase to avoid similar issues....Traffic Rider APK

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.