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Solved!

Disable touch screen for HP ENVY TouchSmart 15-j173cl Notebook PC

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The laptop:

 

HP Envy TouchSmart 15 Notebook PC (15-j173cl)

Windows 8.1 Pro

 

The problem:

 

I use an external monitor, so my laptop is usually shut.  Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing.  I would like to disable the touch screen completely, as I do not use it at all.

 

I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc.

 

I have tried cleaning the screen and keyboard with compressed air.

 

The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.

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Hello, @rockspeak 

Welcome to the HP Forums.

I see that you're looking to disable the touch feature in your notebooks display. I will help you with this.

You can do this by going into Device Manager > click the + or > by Human Interface Devices > right click on HID-compliant touch screen > choose disable. This will have disabled the touch ability.

Let me know if this works for you.
Thank you for posting on the HP Forums.

I worked on behalf of HP.
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hellow good afternoon  i just need some help my laptop  i cant use a tourch in my sceen

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how set the touch screen in my hp envy core i7 nootbook 15,ram 8gb

 

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I sure hope u can help me. This morning my touch screen stopped working. I can't even scroll to get to my tiles..

                                                                                                                                                                                   Raven5858

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