Display Flashing After Video Driver Update

[Lavagoat]

On 8/18//22, my laptop automatically updated the Intel video driver (Intel Corporation - Display - 30.0.101.1660) for my HP Envy laptop (15-ep0035cl). Immediately following, my display started singularly refreshing (blinking) whenever I use Microsoft Office (Excel and Outlook) after every keyboard "ENTER", whenever I switched over to an open Windows window, and especially whenever I use a browser (Google Chrome or Microsoft Edge). The browser use is the worst especially when videos play or popup or revolving ads appear(like a strobe light flashing). When I use certain applications, the display does none of this (like Windows Settings or even while I am typing now). Just to be sure that is wasn't the video driver update, I have performed virus scans with McAffe and MalwareBytes with no virus detections. Is there a new video driver setting I need to reset or adjust? Do I need to roll back the video driver (and to which number and how - Windows Update shows no "undo update" option?)? Do I need to perform a full laptop factory reset?

[Nirvana_95]

Hi @Lavagoat

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing flashing-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/product/hp-envy-15-ep0000-laptop-pc-series/32552523/model/34748763/docu... 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Lavagoat]

All of the details of when the screen refreshes happen are detailed in the original post. I had made no software or hardware changes between the Intel driver update and my video issue which happened within minutes after the forced video driver update. All of the repairs in the provided link apply to an upgrade to Windows 10 (so inapplicable because I am using Windows 11?). My laptop has been hard shutdown and restarted daily since 8/18/2022. All Windows updates have been installed including the optional ones. I am guessing that either a video display setting from the new driver update got reset wrong, the video driver needs to be rolled back (completely unsure which driver number to roll back to), or worst case scenario I have to reformat the entire laptop (not preferred at this point).

[Lavagoat]

The screen refreshes are very predictable (like intentionally software driven). Windows long ago had the ability to return the operating system to previous installation points, but I don't see that anymore in Windows 11. I would love to start by reverting back to an older Intel video driver but am unsure which one to revert to.

[Nirvana_95 · Accepted solution]

Thanks for your response.

Let's boot your system in safe mode and check if the issue persists in the safe mode. Here is a link that will help: https://support.hp.com/in-en/document/c00806682 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Brooke328]

I am having this same issue with my HP Pavilion. I started in safe mode and removed the display driver. It was fine for a few days after I restarted but now it's happening again. Any suggestions for a long term solve?