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- Notebook Video, Display and Touch
- Display Issue, Upon viewing a moving Image/video screen goes...

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10-05-2020
04:32 AM
- last edited on
10-05-2020
06:31 AM
by
BiancaS
Hi there,
So recently i noticed with my Display being abit out of play, Lets say if im on discord viewing a Gif, or watching a video my screen would go black for a few seconds then back on, Its worse as if im using chrome and that happens i need to end the process for chrome and being again as its a long process and tiring.
My serial number is [Personal Information Removed], I tried looking up solutions but ive come to a dead end, I have updated my drivers to the latest version but no change, i feel like theres an issue with my Raedon graphics as im using Processor AMD Athlon Gold 3150U with Radeon Graphics, 2400 Mhz, 2 Core(s), 4 Logical Processor(s).
Any potentioal fix?
10-07-2020 08:29 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
While you respond to that, let's try these steps:
Microsoft System Restore will return your computer to the files and settings from the restore point. Your personal files and documents are not affected. You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.
Click here: https://support.hp.com/in-en/document/c03327545
Hope this helps! Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee