Display problems in some applications.

[Sassa5]

In some applications my notebook does not display colours or format correctly.  One example is the application Wordle.  Where my screen does not show the fill colours behind the letters.  There are at least two other apps that I use where the layout is corrupted and the colours are wrong.  One is a music playing app called FARPLAY and the other is a Portuguese language app called Practice Portuguese. Can anyone help with this please?

[VikramTheGreat]

Hi @Sassa5,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you are experiencing issues with colors or formatting in certain applications on your HP Spectre x360 16-inch 2-in-1 Laptop, it could be related to display settings, graphics drivers, or application-specific compatibility issues. Here are some steps you can take to troubleshoot and resolve the problem:
 

Check Display Settings:

1. Color Calibration: Ensure that your laptop's display is correctly calibrated. You can do this by going to Settings > System > Display > Advanced display settings and using the Color Calibration tool if available.
2. Display Resolution and Scaling: Verify that your display resolution and scaling settings are set correctly. You can adjust these in Settings > System > Display.

Update Graphics Drivers:

1. Driver Updates: Ensure that your graphics drivers are up to date. Visit the HP Spectre x360 2-in-1 Laptop 16-aa0500na (9D1R1EA) Software and Driver Downloads | HP® Support to download the latest graphics drivers for your laptop model or use Windows Update to check for driver updates.

Application-Specific Settings:

1. Check App Settings: Some applications have their own display or color settings. Check the settings within the app to ensure that they are configured correctly.

Perform System Updates:

1. Windows Updates: Make sure your Windows 11 operating system is fully updated by checking for updates in Settings > Windows Update.

Compatibility Mode:

1. Running Compatibility Mode: If the issue persists, try running the application in compatibility mode. Right-click on the application icon, select Properties, then go to the Compatibility tab and select an older version of Windows that might work better (e.g., Windows 10).

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat

[Sassa5]

Thanks a lot for all your advice.  Sorry to take a while to get back to you.  Here is what I have found:

Check Display Settings

1. I could not find a colour calibration tool in my Advanced Display settings.

2. The Display Resolution and Scaling are set correctly.

Update Graphics Drivers

HP and Windows both state that the drivers are up to date.

Check App Settings

The FarPlay app does not have display or color settings.  The other two places I have a problem with are web sites.  The New York Times Wordle web site and the Practice Portuguese web site.  I have tried these sites using Google Chrome, Microsoft Edge and Firefox.  They all show the same problems.  The Wordle site does dot display the background fill colours and The Practice Portuguese site has slight layout errors.  I'm not too concerned about the Practice Portuguese problems.

Perform System Updates

Windows 11 is fully up to date.

Compatibility Mode

When I run in compatibility mode (I am only given an option of Windows 8, it doesn't show Windows 10), the FarPlay app works correctly.  So thank you for that suggestion.  

When I try running Wordle in any of the browsers in Windows 8 it still does not show background colours.  When loading Practice Portuguese in compatibility mode, it displays STATUS_CODE_BUFFER_OVERRUN.

An interesting point is that I also have an HP OmniStudio X All-In-One Desktop 32-c0xxx and it loads and runs everything with no problems.  It has the same graphics cards as the laptop: NVIDIA GEForce RTX 4050 Laptop GPU and Inter (R) Arc (tm) Graphics.  The laptop and All-In-One show different driver numbers, but both computers state that the drivers are up to date.

Any further suggestions you can give would be very welcome.  

[VikramTheGreat]

Hi @Sassa5,

Thank you for letting me know. Please help me with the Pc details in Private so I can try to find more help.

Please help us with your HP unit serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support