Display went to black automatically

[abcd123463317]

Display went to black automatically.

[VikramTheGreat]

Hi @abcd123463317,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP 15.6" Laptop PC 15-d5000 (4V9Y1AV) suddenly shows a black screen, here’s a complete set of steps to help you troubleshoot and recover it:

Step-by-Step Fix for Black Screen on HP 15-d5000

1. Perform a Hard Reset

This clears temporary hardware states and power issues.

• Turn off the laptop.
• Disconnect the AC adapter and all peripherals.
• Press and hold the power button for 15 seconds.
• Reconnect only the AC adapter and try powering on.

🔗HP PCs - Computer starts but the screen remains blank (Windows 11, 10) | HP® Support

2. Check for Signs of Life

• Do you hear fan noise, or see keyboard backlight or LEDs?
• If yes, the issue may be with the display or graphics driver.

3. Connect an External Monitor

• Use HDMI or USB-C to connect to an external display.
• Press F4 or the key with a monitor icon to switch display modes.
• If the external monitor works, your laptop screen may be faulty, or the graphics driver may be corrupted.

4. Try BIOS Recovery

• Turn off the laptop.
• Press and hold Windows + B, then press and hold the power button for 2–3 seconds.
• Release all keys and wait up to 40 seconds.
• If successful, the BIOS recovery screen will appear.

5. Run HP PC Hardware Diagnostics

• Turn on the laptop and press Esc repeatedly, then press F2.
• Run System Tests > Fast Test and Component Tests > Display and Memory.

🔗How to Fix HP Computer and Laptop Display and Touch Screen Problems | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat