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‎07-19-2024 07:06 AM

HP Recommended
Product: HP USB-C G5 Essential Dock

When plugging in the dock we are getting the error "Unsupported USB-C Audio Adapter. Connect a USB-C digital audio adapter instead. Select this message for more troubleshooting info." This has been tested with multiple laptops and its the same issue. 

 

No option to log a call through a HP agent, unsure on what the factory warranty supports. Any ideas?

1 person had the same question
2 REPLIES 2

‎07-19-2024 05:52 PM

HP Recommended

@Adam_91 

 

Please download and install its Audio driver from the following link

 

      https://support.hp.com/us-en/drivers/usb-c-docking/model/2101469888?sku=72C71AA

 

or using

 

Type: Docks-Firmware and Driver

Version: 6.3.9600.2382 Rev.A
Operating systems: Windows 10 (64-bit) (same for Windows 11)
Release date: Apr 29, 2024
File name: sp152517.exe (8.6 MB)

 

Regards.

 

BH
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‎07-22-2024 02:00 AM

HP Recommended

"Device is not connected" when trying the firmware update so unable to install any drivers for this dock. 

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