Dual monitor set up issue

[GWSTF]

I have 2 monitors for work - one screen activates when I start up my laptop - the other gets no signal - I have gone thru the virtual assistant which was a waste of time - anyone have some advice on how to configure my laptop to see both monitors?

[banhien]

@GWSTF 

What is your Laptop PC 15-es0000 (268U3AV)  machine ? It cold be one of the following ones

              https://support.hp.com/lt-en/product/hp-envy-x360-15.6-inch-2-in-1-laptop-pc-15-es0000/2100286051/mo...

For example :  HP ENVY x360 Convert 15-es0003ca

Your machine should have same ports as the above machine. How do you connect your external monitors ? Normally you can connect 2 external monitors to your machine

• M1: Direct HDMI to HDMI,
• M2: Direct USB-C to USB-C or USB-C to compatible DP or HDMI.

You can setup single cable using HP USB-C G5 dock.

Regards.

[GWSTF]

I have one monitor plugged into the laptop with the HDMI port - then the 2nd with the extension hub that came with the laptop. 

The monitor on the hub activates - but the one directly plugged in with the laptop HDMi doesn't get signal - I am hoping this is a setting issue?

Any advice is welcomed

[banhien]

@GWSTF 

We need to know

• What is the extension hub that came with the laptop ?
• What is your machine ? Is it on the list on my previous reply ?
• Can you use HDMI port for an external as ONE monitor, totally remove the extension hub  ?

Regards.

[GWSTF]

The hub that came with the laptop is the: HP USB-C Multi port hub ( has on HDMI, USB, Mini USB port )  

Laptop device iD: 9EBD2D06-6CFD-4F37-83C7-89F7331B0B40

Laptop Product iD: 00342-21946-10699-AAOEM

I can use the laptop fixed HDMI port when the hub is unplugged

[banhien]

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@GWSTF wrote:

Laptop device iD: 9EBD2D06-6CFD-4F37-83C7-89F7331B0B40

Laptop Product iD: 00342-21946-10699-AAOEM

---

@GWSTF 

The above information won't give us anything, please use

                  How to Find Your HP Laptop Model Number

Regards.

[GWSTF]

HP Envy x-360 convertible is this the name you are looking for?

[GWSTF]

Model: 15-esOOO3ca

[banhien]

@GWSTF 

I think on my very first reply already covered machine 15-esOOO3ca.

Regards.

[GWSTF]

Here is the entire listing on the back of the laptop:

HP ENVY X360 CONVERTIBLE MODEL 15 ES000CA

Contains: FCCIDPD9AX201NG

RMN: TP9-W149

ProdID: 2L7M5UA#ABL

SN# BCG150BCVF

Warranty: 1y1yDY www.hp.com

CAN ICES-3(b)/NMB-3(b)

Contains Intel Radio Model: AX201NGW

INPUT 19,5V 333A OR 20V 325A

Contains: 1c1000M-A-AX201NG  CQ