ENVY 23 Does Not Boot

[ethancawse]

I am having a problem with my HP ENVY 23. Whenever I switch it on, the moniter's screen just stays black but the rest of the system appears to be powering up. The memory and the CPU works. Is there any way to attach a second moniter so I can see if the computer is actually working? Any help would be great. Thank You.

[Riddle_Decipher]

@ethancawse

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the HP Envy 23 isn't booting to windows or has a black screen,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you hear the windows sound when the PC turns on, is that how you know the memory & CPU work?

Are they any lights on the capslock or the power button that blinks in a certain sequence?

While you respond to that, I must let you know that the HP ENVY 23 AIO PC does not have an output and therefore cannot be connected to alternate/external monitor, however, If you could reply back with the model/product name, I should be able to help you with precise details: Click here to see the list of products under you series.

Use this link to find your product/model number: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Also, use this link to troubleshoot issues where the computer does not start: Click here

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[ethancawse]

Thank you for getting back to me quickly and I appreciate it.

1. I do not hear any windows sound when I turn on the computer. The only thing that I can here is the fan and the CD-DVD drive switching on.

2. I know that the memory works because the computer is not beeping. 

3. I have plugged in a wired keyboard and none of the lights are on (even when I press the caps lock key). I have also plugged in a Bluetooth keyboard and that seems to work (connection light is on).

4. I have currently taken the hard disk out of the computer but it is running Windows 10 (x64).

5. Finally, the model is the HP ENVY 23-1000 All-in-One Desktop PC series.

Here is a picture of my HP ENVY 23-1000 All-in-One Desktop PC

[Riddle_Decipher]

@ethancawse

Thank you for responding,

It's great to have you back 😉

I appreciate the details, however, the model isn't as precise as I need it, hence below are some of the products under your Series:
(To help you make this easy, it should be one of the below products)

• HP ENVY 23-1050t All-in-One Product Specifications and Configurable Options
• HP ENVY 23-1060 All-in-One Desktop PC Product Specifications
• HP ENVY 23-1065 All-in-One Desktop PC Product Specifications
• HP ENVY 23-1070 All-in-One Desktop PC Product Specifications
• HP ENVY 23-1070a All-in-One Desktop PC Product Specifications
• HP ENVY 23-1075 All-in-One Desktop PC Product Specifications
• HP ENVY 23-1080a All-in-One Desktop PC Product Specifications
• HP ENVY 23-1080jp Product Specifications and Configurable Options
• HP ENVY 23-1090a All-in-One Desktop PC Product Specifications

That said, please try reconnecting the wired keyboard and mouse, then attempt a BIOS recovery to get your computer back up and running, if the issue persists, skip the product information and Contact HP to set up a repair/replacement service:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[ethancawse]

Thank you for your time! Just to let you know, my model was the HP ENVY 23-d290 TouchSmart All-in-One Desktop PC (ENERGY STAR)

[Riddle_Decipher · Accepted solution]

@ethancawse

Thank you for replying with this detailed response 😉 

I appreciate your time & efforts.

I looked into the details and here's what I found on the Right side of your system

Figure: Right side of the system

Game console controls and HDMI in port (model dependent)

I'm afraid your All-in-One does not have an HDMI-out port, therefore it cannot be connected to an external monitor, the only thing we can do is try the BIOS recovery using a wired keyboard: Click here  (same for AIO PCs as well)

If the issue persists, please contact HP to set up a repair service order:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[Riddle_Decipher]

@ethancawse

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

[ethancawse]

Thank you for your time and have a good week too. 

[nantonneau]

I am experiencing the same issue with my ENVY 23 as well (Model: 23-d027c / Product:H3Z81AA). The power lights go on, fan seems to be on, but nothing from the monitor. I tried some of the suggested fixes, but nothing seemed to work. (BIOS update, unplugging everything w/ hard power restart, etc). I'm wondering if it's related to the recent INTEL issue (speculative execution side-channel attacks)? Either way, looking for any help out there. The HP helpdesk sent me to the forum page since my machine is out of warranty, but I'm certainly willing to pay for any fixes.

[Jeet_singh]

Hi @nantonneau,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Regards,