Endless installation and revert video driver AMD R6 and R7 M260DX and system stop on a black screen

[ScuolaCarovana]

Hello, I'm in trouble with this issue. If someone can help me I appreciate a lot. Thank You in advance.

Notebook: HP ProBook 455 G2 L3P93ES#ABZ

Problem: windows revert AMD R6 and R7 video driver to older version than windows update install. In revert process the screen come black and stop here.

Procedure I've follow:

1. update bios to the latest version (M75_0141.bin)
2. fresh install by the USB boot drive created by HP  Cloud Recovery Client
3. Install drivers and programs by the HPSoftwareSetup.exe util
4. Attach the network cable and upgrade drivers and programs by the HP Support assistant tool
5. Install Software
6. Join Organization Domain
7. Force Windows Update to version 1607 by the Windows upgrade tool
8. Windows Update

From point 4, randomly, windows 10 upgrade and revert driver from those versions:

• 15.201.1301.0
• 15.201.2301.0
• 15.300.1025.1001

I've not install the AMD specific Video Driver (Radeon Software Crimson Edition 16.7.3) nor the AMD Chipset Drivers (Crimson Edition 16.7.3) because when i try in a previous test installation I have got the same problems

To restore the display I have to start windows in safe mode and disable both R6 and R7 display cards then restart. After this I can reenable the cards one at time.

This issue first appare first time I install Windows 10 on past year August (yes, after few days Windows 10 released)

Any help it will be much appreciate because I have to reinstall about 20 Notebooks for the school start day.

Thank you

[WAWood · Accepted solution]

ScuolaCarovana

Hello;

Allow me to welcome you to the HP forums!

From your description, it sounds like, after installing the proper AMD video driver for your ProBook (15.201.1301), Windows Update is then installing a different driver version over the top of that, right?

If that is the case, you need to follow these instructions to STOP Windows update from updating drivers: How to stop Windows 10 from automatically updating device drivers - windows 10 - Windows 10

Once you do that, you should not be seeing driver updates after that.

Good Luck

[ScuolaCarovana]

Thank you putting me on the right direction.

I download and use the Guru3D Display Driver Uninstaller as mentioned in this tutorial.

Guru3D Display Driver Uninstaller uninstall all video drivers in my systems and disable the windows updates
Afther this I have reinstall the utltimate chipset and video driver for the official AMD download site and everything works fine

Thank you so much