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- Re: Envy x360 15z - Ryzen 7 2700U - Fullscreen display color...

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08-15-2018 02:02 PM - edited 08-15-2018 03:51 PM
When running fullscreen applications that use hardware acceleration, my red and blue colors appear to be swapped. I have updated to the latest graphics drivers, reinstalled the application, tried running with every possible radeon setting changed, even updated the BIOS. Photos of the issue are below. Any ideas anyone?
Fullscreen in Twitch app
windowed Twitch App
Fullscreen Dragon Age: Inquisition - All reds are blues
Solved! Go to Solution.
Accepted Solutions
08-16-2018 07:29 PM
Hi @sandytechy20,
Thank you for your reply. I found my answer late last night and was confirmed this morning through the form of other Ryzen 7 forums and AMD official technical support. It was a graphics card driver issue. AMD informed me that it is up to HP to release new display drivers to laptop users through their page and this is why version 17.7 is the latest that would install even though the latest AMD official driver is 18.8.1. AMD tech support sent me a driver package which I installed to update catalyst control center, then force installed the display driver, selecting Radeon RX Vega as the device. This fixed all of my issues and actually gave me a minor performance boost (1 or 2 FPS). If you could please inform me when a new official display driver is released for Ryzen 7 - 2700U processors, it would be great to have an official driver package again.
Thanks
08-16-2018 05:20 PM
Welcome to HP forums, I see that you are getting display issues.
If you have an alternate monitor, please try an alternate monitor to understand if this is either a hardware or a software failure,
If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS)
If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using this link:- Click here
Meanwhile, run a diagnostics on video card.
Refer this HP document to know how to run a hardware diagnostics:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.
Cheers.
Sandytechy20
I am an HP Employee
08-16-2018 07:29 PM
Hi @sandytechy20,
Thank you for your reply. I found my answer late last night and was confirmed this morning through the form of other Ryzen 7 forums and AMD official technical support. It was a graphics card driver issue. AMD informed me that it is up to HP to release new display drivers to laptop users through their page and this is why version 17.7 is the latest that would install even though the latest AMD official driver is 18.8.1. AMD tech support sent me a driver package which I installed to update catalyst control center, then force installed the display driver, selecting Radeon RX Vega as the device. This fixed all of my issues and actually gave me a minor performance boost (1 or 2 FPS). If you could please inform me when a new official display driver is released for Ryzen 7 - 2700U processors, it would be great to have an official driver package again.
Thanks
08-17-2018 12:19 PM
Thanks for the reply.
I appreciate your time and effort.
Good to know that issue is resolved.
I cannot make any speculations when the updated software would be released either by HP. However, your valuable feedback is very much appreciated.
Cheers.
Sandytechy20
I am an HP Employee