• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Envy x360 15z
Microsoft Windows 10 (64-bit)

When running fullscreen applications that use hardware acceleration, my red and blue colors appear to be swapped.  I have updated to the latest graphics drivers, reinstalled the application, tried running with every possible radeon setting changed, even updated the BIOS.  Photos of the issue are below.  Any ideas anyone?

 

Fullscreen in Twitch appFullscreen in Twitch appwindowed Twitch Appwindowed Twitch AppFullscreen Dragon Age: Inquisition - All reds are bluesFullscreen Dragon Age: Inquisition - All reds are blues

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @sandytechy20,

 

Thank you for your reply.  I found my answer late last night and was confirmed this morning through the form of other Ryzen 7 forums and AMD official technical support.  It was a graphics card driver issue.  AMD informed me that it is up to HP to release new display drivers to laptop users through their page and this is why version 17.7 is the latest that would install even though the latest AMD official driver is 18.8.1.  AMD tech support sent me a driver package which I installed to update catalyst control center, then force installed the display driver, selecting Radeon RX Vega as the device.  This fixed all of my issues and actually gave me a minor performance boost (1 or 2 FPS).  If you could please inform me when a new official display driver is released for Ryzen 7 - 2700U processors, it would be great to have an official driver package again.

 

Thanks

View solution in original post

3 REPLIES 3
HP Recommended

@Runginator

 

Welcome to HP forums, I see that you are getting display issues.

 

If you have an alternate monitor, please try an alternate monitor to understand if this is either a hardware or a software failure, 

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using this link:- Click here

 

Meanwhile, run a diagnostics on video card.

Refer this HP document to know how to run a hardware diagnostics:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi @sandytechy20,

 

Thank you for your reply.  I found my answer late last night and was confirmed this morning through the form of other Ryzen 7 forums and AMD official technical support.  It was a graphics card driver issue.  AMD informed me that it is up to HP to release new display drivers to laptop users through their page and this is why version 17.7 is the latest that would install even though the latest AMD official driver is 18.8.1.  AMD tech support sent me a driver package which I installed to update catalyst control center, then force installed the display driver, selecting Radeon RX Vega as the device.  This fixed all of my issues and actually gave me a minor performance boost (1 or 2 FPS).  If you could please inform me when a new official display driver is released for Ryzen 7 - 2700U processors, it would be great to have an official driver package again.

 

Thanks

HP Recommended

@Runginator

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that issue is resolved.

I cannot make any speculations when the updated software would be released either by HP. However, your valuable feedback is very much appreciated. 

 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.