Envy x360 won’t wake up from sleep mode

[shaunposton]

Hi, I’m having issues. My Envy x360 won’t wake up from sleep mode. I have to power off and back on any time it goes into sleep mode. I’ve searched for solutions and can’t seem to find anything relating to the Envy x360. The notebook came with Windows 10 installed on it so I don’t think it has to do with the Windows 10 update or anything as I’ve seen this caused issues to other people. I also saw a solution to adjust keyboard settings to be able To use the keyboard to wake the notebook up but I could not follow the instructions because they weren’t relevant to the Envy x360. Any help would be appreciated.

[A4Apollo]

Hey there! @shaunposton, Thanks for stopping by the HP Support Forums!

I understand you have issues waking your computer from the sleep mode.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Please share the product number of your PC to assist you better.

As you mentioned you have issues waking your computer from sleep.

Try updating the BIOS and chipset drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Try few steps recommended below.

Right-click on the Windows icon present at the bottom left side of the screen and select Settings.
Once in the Settings, select the menu of System present as the first entry at the top left side of the screen.
Choose the menu of Power and Sleep from the list of options at the left pane in the screen.
Now at the top right side, you will find an option as Advanced power settings. Click it.
Choose the option “Choose what the power buttons do” from the list of options available on the left side of the screen.
Now you will be seeing a menu like this. Make sure that you apply these changes to both the options (On battery and Plugged in)
When I press the power button: Hibernate

When I press the sleep button: Turn off the display

When I close the lid: Sleep

Click on “Save Changes” at the bottom of the screen and navigate back to the previous page.

Now click the option “Choose what closing the lid does”.

Make sure that you apply these changes to both the options (On battery and Plugged in)
When I press the power button: Hibernate

When I press the sleep button: Turn off the display

When I close the lid: Sleep

Click on “Save Changes” at the bottom of the screen and navigate back to the previous page.

Now navigate to the main Power Options menu. Here you will see different plans available on your computer (Balanced, High Performance and Power saver etc.). Select the one you are using and click on “Change plan settings” present in front of it.
A new window will appear. Navigate to the near bottom and click on “Change advanced power settings”.
A small new window will appear in front of you. Navigate to the near bottom and select “Power buttons and lid”. Apply these changes to both the conditions (On battery and Plugged in).
Lid close action: Sleep

Power button action: Hibernate

Sleep button action: Turn off the display

Press Ok to save changes and exit. Restart your computer for the changes to take place and check if the problem has been solved.

Also, uninstall the graphics driver from device manager and install the driver using recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Have a beautiful weekend ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[shaunposton]

Hi I’m going through your suggestions and I do not see a sleep button option on any of these. Only kid close and power button are available. I have not made any any hardware changes. It’s a pretty new computer. I have added a few new softwares but it was doing this before those were installed. Not sure about the product number or where I would find that but on the bottom of the laptop I do see, hp envy x360 convertible model 15m-bp112dx. Hope this helps

[DavidSMP]

@shaunposton,

I read the post. Thanks for the update. You've done commendably well by displaying superb temperament, great persistence and terrific technical skills to try and resolve the issue. Kudos to you for a job well done.:) As @A4Apollo is out for the day, I am responding on his behalf.

For now please try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device. Then restart the computer and update the bios chipset and graphics drivers from this link: https://hp.care/2syreDe  Please select the country and type the product# of the computer. The follow the on-screen instructions and make sure to choose the correct operating system to update the drivers.

Now check if it gets fixed. If the issue persists, then try these steps:

Please perform a hard reset from this link: http://hp.care/2nwQ054

Then perform these steps to see if it gets resolved:

1. Go to Control Panel, then click Power Options.
2. From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
3. On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
   • press the power button
   • press the sleep button
   • When I close the lid- select the sleep option (not shutdown or hibernate)
   • Now check again.

• If it does not work then please perform all the prescribed steps from this link:http://hp.care/2gMk20y and follow the option “The computer does not wake up from sleep or hibernate mode”.Then check if the issue is resolved. Please disable Hybrid sleep as well.

Please change the power plan and set it to high performance from this link:http://hp.care/2rUUbXB

Now check if the issue gets resolved.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 Cheers!

[Shoaair]

Finally I found the solution in this video at this link below: 

https://www.youtube.com/watch?v=xj8YGl7yvZ8

best regards 

[blc64]

Can you say TARGET PRACTICE ?