Erratic Synaptic touch pad

[Irisheyes3]

My Synaptic touch pad pointer is all over the place opening and closing sites I am on or not on.  It is erractic to say the least.  I have up-dated all drivers and software available.  Right now as I am typing the pointer leaves does whatever it wants to do.  Tried the freeze sofware doesn't work.  Can I uninstall Synaptic and installanother touch pad driver? I have spent weeks trying to resolve this.  Any suggestions would be appreciated.

[A4Apollo]

Hey there @Irisheyes3!
 
                     Welcome to HP forums!

I understand that the touchpad is erratic while using the laptop.

Please try few steps mentioned below.

Note: Connect an external mouse before you perform the following steps.
Go into control panel open programs and features and remove all software related to the touchpad including Synaptics applications.
Go into device manager located in the control panel and double click on the mouse and pointing devices. In the devices listed under that category right click on your touchpad device and select Uninstall and make sure to check the box that says Uninstall drivers.
Go back into device manager and find the touchpad device again and right click it. Select update drivers and update automatically. Try the touchpad again and see if it's working correctly now. 

Also please follow this article for further troubleshooting: http://hp.care/2cqlt1f 

Please let me know the outcome.

Have a great day!

[Irisheyes3]

Thank you for responding.  I did connect a mouse, didn't resolve the issue.  The only thing left to do was to disable my touch screen.  This resolved the erractic pointer issue!  I miss the touch screen but I have my sanity back!!!!!! lol

[A4Apollo]

Hi! @Irisheyes3, thanks for the reply.

As you told after disabling the touchscreen mouse pointer is not erratic.

Please provide the product number and model name of your PC.

I will get you updated drivers for your computer.

Please keep me updated!

Have a great day!

[Irisheyes3 · Accepted solution]

Hey thanks again for getting back to me.  My model is HP 15 TS notebook, the number is G9D68UA#ABA.  I did try up-dating some of the drivers already but that was before I figured out it was the touch screen and not the touch pad that was creating the problem.  I really appreciate you helping out here.

[A4Apollo]

Hey there! @Irisheyes3, Thanks for the reply.

Please update the drivers mentioned below and let me know the status.

Intel Graphics driver Link: http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe
Intel chipset driver link: http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe

Version 19.0.12.95

Synaptics touchpad document:http://hp.care/2cqlt1f

Please update Synaptics driver to version v19.0.19.1* using the link: http://drivers.synaptics.com/Synaptics_v19_0_19_1__C__x86-x64__Win10__Signed__MS_Win10_UXUI_PS2_SMbu...

I will watch for your reply!

Have a great day!

[Irisheyes3]

So far so good.  Your wonderful, both the touch screen and touch pad are working fine.  Thank you so much for sharing your expertise and time with me.  Thank you......... thank you...........thank you !

[A4Apollo]

Hi! @Irisheyes3, Thanks for the response,

I am happy to know everything is working fine now. In future, if you have any concerns with any of your HP products you can always reach out to us.

Once again thank you for all your time and patience.

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AndersH]

Hi,

my HP device number is

XM716EA#UUW

I am  still running Windows 7. I have not been able to use my Synaptics touchpad for years. It occasionally came on, don´t know why, but it disappeared again. System information  says the hardware is OK. The lamp is not on, which surprisingly means the pad should be on? Cannot switch it off, i.e get the lamp lighting. Do I need a new driver?

Grateful for help.

Anders

[ndfar]

I am also having this problen on a HP Stream 13-c077nr sn: [Personal Information Removed]