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‎04-05-2021 04:17 PM

HP Recommended
Product: HP Laptop 15-dy1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a HP Laptop 15-dy1xxx (Product number: 6QW59LA#ABM), and I'm trying to conect an external monitor through a docking station (LENTION Universal USB-C Docking Station (CB-D53)), but, even though I connect the HDMI cable from the docking station to the monitor, I have no image on the external monitor. From the laptop to the docking station I connect a USB-C cable to the docking station. What can I do to send image to the external monitor through the docking station?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2021 04:48 PM

HP Recommended

@User_07012021 

 

The specs of your machine is

         https://support.hp.com/mx-es/document/c06443868

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does not support Alt mode therefore you won't get video out with nor without adapter/dock/hub

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎04-05-2021 04:48 PM

HP Recommended

@User_07012021 

 

The specs of your machine is

         https://support.hp.com/mx-es/document/c06443868

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does not support Alt mode therefore you won't get video out with nor without adapter/dock/hub

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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