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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-05-2021 04:17 PM

HP Recommended
Product: HP Laptop 15-dy1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a HP Laptop 15-dy1xxx (Product number: 6QW59LA#ABM), and I'm trying to conect an external monitor through a docking station (LENTION Universal USB-C Docking Station (CB-D53)), but, even though I connect the HDMI cable from the docking station to the monitor, I have no image on the external monitor. From the laptop to the docking station I connect a USB-C cable to the docking station. What can I do to send image to the external monitor through the docking station?

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