• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-05-2021 04:17 PM

HP Recommended
Product: HP Laptop 15-dy1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a HP Laptop 15-dy1xxx (Product number: 6QW59LA#ABM), and I'm trying to conect an external monitor through a docking station (LENTION Universal USB-C Docking Station (CB-D53)), but, even though I connect the HDMI cable from the docking station to the monitor, I have no image on the external monitor. From the laptop to the docking station I connect a USB-C cable to the docking station. What can I do to send image to the external monitor through the docking station?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2021 04:48 PM

HP Recommended

@User_07012021 

 

The specs of your machine is

         https://support.hp.com/mx-es/document/c06443868

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does not support Alt mode therefore you won't get video out with nor without adapter/dock/hub

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-05-2021 04:48 PM

HP Recommended

@User_07012021 

 

The specs of your machine is

         https://support.hp.com/mx-es/document/c06443868

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does not support Alt mode therefore you won't get video out with nor without adapter/dock/hub

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.