External Mouse Randomly Stops Responding

[Master_Sensei]

Have a large number of  HP Notebooks (14-dq1033cl) running Windows 10 where the external mice continue to freeze at random times.  The computer just stops responding to any mouse input.  The only remedy is to restart the computer. 

• Doesn't matter the mouse type or connection type - happens with usb wired mice, bluetooth, and 2.4G wireless mice.
• These same mice do not have problems with other laptops (e.g. Lenovo). 
• The problem has been happening since the day I purchased the computers/mice, with standard Windows updates continuously installed.
• USB ports and Bluetooth receiver do not have any issues with other peripherals. 
• No error messages in device manager / event viewer
• Touchpad works fine

Any help appreciated..

[praveenbv]

Hi@Master_Sensei, Welcome to the HP Support Community!

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue,

Check for windows up to date?

Check for the BIOS update?

Check for Bluetooth unpair and pairing it again?

You can try updating the drivers on your PC using an HP support assistant.

Refer to this article to know more information about using HP support assistants.

Hope this helps! Keep me posted.

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