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Mals2020
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Solved!

External monitor not working via USB Type-c

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Pavilion i5-1035G1
Microsoft Windows 10 (64-bit)

Hello,

I recently purchased (HP Laptop  and I have been having troubles getting an external monitor to work from the USB Type-C port via a hub with HDMI port. I have followed the Google help and updated Windows 10 to the latest version and  installed the latest drivers from IP support to the best of my knowledge/ability.

 

I purchased this laptop thinking that I could get two external monitors connected without any issues, but the USB Type-C to HDMI cable I am trying to use does not recognize the monitor. I have successfully connected the USB-C hub on another laptop and it works without any issues.

Per the specs for this laptop it has 1 x USB 3.1 Type-C Gen 1 (Data Transfer Up to 5 Gb/s, Power Delivery, DisplayPort 1.2, HP Sleep and Charge). I am assuming this means that I should be able to connect a 2nd monitor using this port.

 

I have spend many hours researching a solution, but have not found anything as yet.  Please help if possible.

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praveenbv
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@Dan8719We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue

 

 

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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praveenbv
HP Support Agent
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@Mals2020, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the HP Notebook System BIOS Update (Intel Processors)
  1. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 
  1. Windows Update.  

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Dan8719
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Dear Mals20, 

I hope to provide you the solution for this very annoying problem!!! I had the same issue and I spent almost 3months to fix the isssue after several attempts performed under the supervision of the HP support. You can find the solution in this post I wrote today to be helpful to the HP community: External monitor not working with thunderbolt connector.

Basically you need to change from 0 to 1 an entry of the register file. Keep me posted if that solution works fine! 

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praveenbv
HP Support Agent
HP Support Agent
7,014 7,012 305 370
Message 4 of 5
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@Dan8719We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue

 

 

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

View solution in original post

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Mals2020
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Hi,

Thank you for your help. I finally got a response from HP support.  The port in question is for Data Transfer only. However, I was able to use get an additional monitor using one of the USB port instead. Hopefully, the driver for the USB Type-C port will be updated eventually.

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