FIX BLACK SCREEN

[ROLIVA68]

WAS WORKING ON MY COMPUTER AND A SCREEN CAME UP AND SAID SOMETHING LIKE SOMETHING WENT WRONG MUST RESTART. THEN THE SCREEN WENT BLACK. I’VE RESTARTED THE COMPUTER BY HOLDING DOWN THE POWER BUTTON BUT STILL A BLACK SCREEN. ANY SUGGESTIONS. THE COMPUTER IS JUST A LITTLE OVER A YEAR OLD AND NEVER HAD ANY TROUBLE.

[NT_sft]

Hello ROLIVA68,

I understand that your device has crashed and now the screen remains black.

I'd like to help you however I need more information:

• Does the screen remains black or blank?
• Can you see the HP logo after powering on the device?
• Can you hear beeping sounds or see LED lights blinking?
• What is your device model number?
  Refer to this document to find it: https://support.hp.com/us-en/document/c03754824
  Do NOT post the serial number.
• Did any hardware changes take place on the laptop recently?
• Did any software changes or updates happen?

Meanwhile, I would recommend you to:

• Turn off the laptop
• Disconnect the AC Power from the device
• (If possible) Remove the battery
• Press and hold the power button for 15 seconds
• Plug in the AC Adapter and the battery
• Turn on the laptop

Let me know if that helped,

Take care,

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I do not work for nor do I represent HP.