FPS and CPU Drops Plugged in

[Svea363]

Hello,

I received my new HP Pavilion 17-ab301nv on December 2017.

Laptop Specifications: i7-7700HQ - GTX 1050 TI - 12GB RAM - SSD 128GB/1TB HDD

I had many FPS drops and I couldn't find a reason so I returned it to the retailer.

Fortunately, they replaced my laptop with a new one but the problem still occurred and they replaced it again!

Now I have my third Pavilion 17-ab301nv and I still have FPS drops.

The thing that brought me here is that I found the reason why my laptop has FPS Drops.

Monitoring the Pavilion, I found that there are CPU clock drops causing the FPS drops only when it is Plugged in.

The FPS / CPU clock drops happen when I run stressful apps like benchmarks and games (CS GO, Battlegrounds, Dead by Daylight, Battlefield 1). Every 5-10 seconds I have to deal with this problem.

Using the battery, the FPS / CPU clock drops disappear.

I have tried anything to solve this issue but nothing was helpful.

I have:

• tried any bios update (current version F.59 Rev.A)
• tried to change the power plans (changing also the processor power management)
• tried Windows10 1607 1703 1709 versions
• tried to update and make clean installations of all drivers (even though latest drivers from Intel and Nvidia)
• tried to playing with very low graphics
• tried to remove the battery using only the AC Adapter
• tried to disable TurboBoost with ThrottleStop_850 (helped but there were still Drops)
• tried to disable BD PROCHOT
• made the necessary changes on Nvidia Control Panel including "Use my preference
  emphasising Performance"
• the appropriate AC Adapter (150W)
• run all the HP diagnostics without any problem
• installed games in both SSD and HDD
• monitored if there is any other process that uses my CPU (there was nothing)
• contacted HP Service Support but they didn’t give me a solution
• respectful CPU/GPU temperatures
  

On the 15th of February, when I found the CPU clock drops, a guy on Support Service agreed with my opinion that it might be a bios problem. 
However, my case was closed because there is nothing else that they can do and suggested me to check HP drivers frequently. 
Also, they told me that all cases stay in their archive and HP MAY see that issue and release a fix.

I had contacted HP Service Support on December complaining only about the FPS drops on my first laptop, but that case also closed after 2 weeks and nothing have changed since now.

How can this problem be solved? Is something that I missing?

I would be grateful if someone could give me a solution or could make HP to hear me.

Kind Regards,

Andreas

[Barachiel]

Hi @Svea363 ,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead. 🙂

[Svea363]

Thanks for your interest @Barachiel

I don't believe that there is any point to contact again with Greek HP Support Service as I spoke with a representative about 10 days earlier.

These are some screenshots taken during FurMark benchmark.

Plugged in 1Plugged in 2Using the Battery 1Using the Battery 2Plugged in CPU ClockPlugged in CPU TemperaturePlugged in CPU UsagePlugged in GPU clockPlugged in GPU MemoryPlugged in GPU Temperature

[Svea363]

New bios update (F.60 Rev.A) doesn’t fix anything.

The problem exists since November. How long does it take to HP technicians to investigate and solve a problem that exists in all new HP Pavilion laptops? I hope that this issue will be fixed before the warranty expires.

This is my first HP product and I am really disappointed. I spent 1300€ for nothing. I bought this laptop to use cad software and some light gaming.

I will have some videos portraying this issue soon.

Here are some cases with the same issue.

In the last link seems that the problem firstly solved after using a more powerful third party AC Adapter and then after a new bios update.

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/BIOS-update-for-Pavilion-17-ab3...

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/New-Pavilion-17-processor-throt...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/FPS-drop-when-plugged-in-and-charging...

[Svea363]

New BIOS F.61 Rev.A doesn't fix the problem completely.

In particular, while playing games with AC adapter plugged in, the notebook works PERFECT.

But when I tried to play with the AC adapter unplugged, I experienced again some CPU clock speed Drops.

I know that no one play games using the battery but if you like to run heavy programs, such as autocad and photoshop, it may affects the computer's stability.

[Artuso]

Svea363, how is your problem with FPS Drop?
I have the exact same problem, I already update my Bios to the latest F.86 and nothing change.

The HP support doesn't help at all, any tips for the FPS / CPU clock drops other then the BIOS Update?

I'am really desperate with this, I can't afford to buy the new one because the warranty is already expired, I think I got this issue update

[Artuso]

Svea363, have you tried the bigger adapter.
check yhis thread, they solved it by buying 3rd party adapter 90w/120w

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/FPS-drop-when-plugged-in-and-charging...

[Svea363]

@Artuso ,

I still have some cpu clock drops only when i am playing with battery, but when it is plugged in, it  works like a charm.

What is the product name of your laptop? You must have another type of laptop, so the f.61 bios seems that doesn't fit you.

if you have cpu clock drops while you are playing, it is definetely a bios problem. I had tried anything and nothing had worked until the bios f.61 came.

I am aware of this thread. I never tried to use another adapter as i have the appropriate one. Make sure that you have the right adapter too, because some people have mentioned that HP have  provided laptops with wrong adapters.
https://h30434.www3.hp.com/t5/Gaming-Notebooks/fps-drop/m-p/6381308/highlight/true#M6838

Publish your problem in this forum by creating a new thread explaining all the steps that you have already done to solve the problem. Some HP agents will forward your case to your local hp support centre. Be persistent and also mention other cases with same issues that solved with a bios update.
Call them almost every day to fix your issue. Do everything they will suggest you and insist on the bios problem. Send them emails. Download Msi afterburner and use it while playing. Shoot some videos that will present the cpu clock drops and upload them in your google drive. Send them links with the shooted videos. Tell them to forward your issue in the team that is working on bios updates.

It took me 5 months to solve the problem talking every week with the hp support. The HP support centre of my country took my problem into account only when i posted the issue in this forum. I had a call next week and they were more willing to help me fix it.

Good luck and let me know if you have any news about your case