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FPS drop when plugged in and charging
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Top Student
Posts: 8
Member Since: ‎11-24-2017
Message 31 of 101 (1,018 Views)

Re: FPS drop when plugged in and charging

I didn't want to wait for HP to come up with a solution (although they are still investigating the issue but I guess I'm never going to hear from them again) and bought a 3rd party 90 watt adapter. All problems solved, as expected.

 

It is really dissapointing that HP bundles a too weak adapter with this laptop. The least they could do is warn (potential) customers that you will not be able to get good performance from the graphics chip with this adapter.

 

 

 

 

Top Student
Posts: 6
Member Since: ‎12-22-2017
Message 32 of 101 (964 Views)

Re: FPS drop when plugged in and charging

I've recently just purchased the Pavillion 15-ck063tx on Wednesday, 20th December 2017.
It comes equipped with:

HP Pavilion 15-Ck063TX
Core i5 8th Gen 8250u,
Nvidia MX150
8gb RAM
Win 10, 64 bit


The issue that I've identified and need help solving is this (rather similar to OP's issue):
While playing the first person shooter game Overwatch connected to power source, I experience a rhythmic dip in frames, every 15-20 seconds; dropping from 60 fps to 20 fps. The framedrop will last approximately 5 seconds.

However, while running solely on battery, the framerates were stable at 60 fps.

 

These are the following actions I have undertaken prior to seeking help here (not in order):
1. updating the display drivers.
2. updating windows
3. updated everything listed by HP Support Assistant.
4. Tweaking and toggling with multiple settings in the game.
5. Updated Intel Dynamic Platform and Thermal Framework drivers.
6. Toggled between the 2 options in HP Coolsense.

 


Any ideas/ solutions?

Tutor
Posts: 16
Member Since: ‎11-10-2017
Message 33 of 101 (946 Views)

Re: FPS drop when plugged in and charging

HP has loaned me a 120W adapter while they collected data for their product specialists to analyze the issue. (Though it has been a week and I have yet to hear from them). A higher wattage adapter (90/120W) definitely solves the problem. I think you may have to wait for the team to find their own mistake, before actually getting a higher power adapter from them. Otherwise, if you want to save some time, just purchase a 3rd party adapter like the other 2 users did :)
Top Student
Posts: 6
Member Since: ‎12-22-2017
Message 34 of 101 (916 Views)

Re: FPS drop when plugged in and charging

Hello!

I will be heading to the HP service centre after the festive period.
Will update here regarding my findings.

 

So at this juncture, is it actually safe to say that the supplied power adaptor to our laptops are less than adequate for the power required?
(I have just check mine, comes supplied with a 65 watt adapter)


Tutor
Posts: 16
Member Since: ‎11-10-2017
Message 35 of 101 (913 Views)

Re: FPS drop when plugged in and charging

Yes, a higher power adapter definitely solves the issue. Good luck on trying to get a higher wattage adapter from HP lol. Otherwise, I guess you could just return it and get a laptop of another brand with the same specs if possible..
Tutor
Posts: 6
Member Since: ‎12-26-2017
Message 36 of 101 (858 Views)

Re: FPS drop when plugged in and charging

[ Edited ]

Hi there,  is it possible to provide the part number and the 3rd party brand of the 90w adaptor that successfully works for you? Really apprecite for any info to solve this issue...

Intern
Posts: 41
Member Since: ‎10-16-2014
Message 37 of 101 (805 Views)

Re: FPS drop when plugged in and charging

I am also experiencing this as well - it's very noticable, the GPU core clock is nice and stable when the plug is out of the adapter and it runs off the battery... but when you plug it in, it wavers all over the place as shown in Afterburner.  Is HP doing anything about this or should I arrange to return the unit??

 

I've done all the recommended steps and really the only way to use the GPU is with the unit not plugged in!

Intern
Posts: 41
Member Since: ‎10-16-2014
Message 38 of 101 (799 Views)

Re: FPS drop when plugged in and charging

HP is also insisting that I pay a fee to contact a "smart friend" - so I guess I should just return this and never buy a HP product again?

Tutor
Posts: 16
Member Since: ‎11-10-2017
Message 39 of 101 (779 Views)

Re: FPS drop when plugged in and charging

Haha, go ahead and return it while you still can. There are other laptops with the same specs as this model out there which have not received this many complaints from users.

 

Anyways, HP did collect system data from my unit and then sent it to their "product specialists" to take a look. It seems like it's taking them a long time to figure out what's wrong :p

 

You could either wait for probably a week or two (or possibly even longer) for HP to realise they messed up, and replace your adapter, or just return the unit if possible and save yourself a hassle.

 

Also, as mentioned before, purchasing a higher power adapter yourself works too.

 

And what on earth is paying to contact a "smart friend" lol. It sounds so ridiculous.

Intern
Posts: 41
Member Since: ‎10-16-2014
Message 40 of 101 (767 Views)

Re: FPS drop when plugged in and charging

Unfortunately here in Canada there are very few with these specs - I do like the unit in general so I’ll probably hang out with it for a while and hope that HP wakes up and fixes the issue.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation