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HP Recommended
HP Envy DV7 notebook
Microsoft Windows 8.1 (64-bit)

I have an HP Envy DV7 with Windows 8.1 OS. It is 7 years old as it was purchased 1/1/2013. This is the first issue I have had with this laptop.  May 2, the screen began flickering from the bottom, it looks like it is trying to double the screen. The flickering is about 1.5" from the bottom of the screen, and constant. I have attempted resetting to LKGC of April 30, and updated the drivers for the display card. However, this caused the flickering to become rapid. While this flickering is happening, none of the tiles or task bar can be used. Any suggestions are greatly appreciated. 

1 REPLY 1
HP Recommended

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please check if the screen is Flickering in the BIOS

 

If the screen flickers in the BIOS, then it would be a hardware issue and you can check with HP Support for available Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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