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Message 1 of 2
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Flag Post

Flickering screen that is pink and has lines

HP Recommended
Pavilion 15 Notebook
Microsoft Windows 8.1 (64-bit)

Yesterday my laptop started to have a badly flickering screen.

Then it went pink, then it had white with lines, then flickering again.

It's running windows 8.1 - 64 bit. 

It started flickering after C:cmd.exe flashed up twice on my screen. 

Then two error messages appeared yesterday as I check that all updates were in place:

1.  OXC 0000225

2. 30015-25 (2016).

 

Can you help?

Great machine, lots of ram, storage 9GB), and i.3 1.9 HZ processor - but flickering is driving me crazy.

OS version 6.3.9600.

Thanks.

1 REPLY 1
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Message 2 of 2
Flag Post
HP Recommended

@AAHelpPlease,

 

Thank you for posting your query on HP Community,

 

Does the issue persist on the BIOS page?

 

Have you tried checking with an external monitor does the issue persist?

 

Please share the product number of the PC to assist you better.

 

If the issue persists on the BIOS page it is a hardware issue with the display.

 

If the issue does not persist on the BIOS page try updating the graphics, touchpad drivers and BIOS on the PC to the latest version.

 

Uninstall the graphics driver from device manager and install the latest version of BIOS,touchpad and graphics drivers on the PC using the HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Also, Try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Refer this article to further troubleshoot display issues with the PC. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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