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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-27-2019 05:06 AM

HP Recommended
Product: Pavilion 15 Notebook
Operating System: Microsoft Windows 8.1 (64-bit)

Yesterday my laptop started to have a badly flickering screen.

Then it went pink, then it had white with lines, then flickering again.

It's running windows 8.1 - 64 bit. 

It started flickering after C:cmd.exe flashed up twice on my screen. 

Then two error messages appeared yesterday as I check that all updates were in place:

1.  OXC 0000225

2. 30015-25 (2016).

 

Can you help?

Great machine, lots of ram, storage 9GB), and i.3 1.9 HZ processor - but flickering is driving me crazy.

OS version 6.3.9600.

Thanks.

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