GEForce Nvidia 1650 Failure

[jsrawlinson]

Since upgrading to Windows 11, I can no longer use my NVidia GTX 1650 graphics card. If I enable it, it invariably goes to the blue screen and says it's a "Video DNR Failure, and that my nvlddmkm.sys is the problem." I can only use my laptop if I disable the card. In that setting, none of my games will start up. I've already updated the driver and reset the computer, with the same result. 

[ub6424]

Hello @jsrawlinson 

Sorry to hear that you are having problems ... I would like to help you.

Recommendation and "possible" solution

You should downgrade to Windows 10 because Windows 11 has not been officially tested and released by <HP> and there are no drivers available.

Need help downgrading or reinstalling Windows 10 ?

Kind regards

[jsrawlinson]

Yes, please. I'm not sure how to downgrade back to Windows 10.

[ub6424]

Hello @jsrawlinson 

(1) Make backup copies of the most important personal files and data to external USB hard drive.

(2) Downgrade

Please read and follow the guide carefully !

Downgrade from Windows 11 to Windows 10

See Section <How to downgrade Windows 11 to Windows 10 after 10 days>

(3) Please report your results

[jsrawlinson]

I've reinstalled Windows 10. I'm having problems still. None of my Steam games will work. They all crash now on startup. 

[ub6424]

Hello @jsrawlinson 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[jsrawlinson]

[jsrawlinson]

[ub6424]

Hello @jsrawlinson 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A

1.0 MB

Nov 27, 2020

Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A

7.1 MB

Nov 27, 2020

Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.A

17.3 MB

Nov 27, 2020

Download

Intel Serial IO Driver

30.100.2020.7 Rev.A

1.2 MB

Nov 27, 2020

Download

Intel Software Guard Extensions Device (SGX) Driver

2.8.100.2 Rev.A

9.2 MB

Nov 27, 2020

Download

(3) Restart Windows

(4) Download and install / update

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.5241 Rev.A

727.7 MB

Nov 27, 2020

Download

OMEN Gaming Hub SDK Package

1.0.65 Rev.A

38.7 MB

Sep 2, 2022

Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(5) Restart Windows

(6) Test again

(7) Please report your results

[jsrawlinson]

It seemed to work on one game, then crashed when I opened another. The error was in the DXGMMS2.sys file.