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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎10-21-2022 08:20 PM

HP Recommended

jsrawlinson_0-1666405211266.png

I just saw this note when I ran dxdiag

 

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‎10-21-2022 08:23 PM

HP Recommended

Hello @jsrawlinson 

 

This is bad news...

 

ub6424_0-1666405422382.png

 

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‎10-21-2022 08:25 PM

HP Recommended

I manually disabled the GTX 1650 driver because the computer crashes whenever it's on

 

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‎10-21-2022 08:26 PM

HP Recommended

jsrawlinson_0-1666405584879.png

It's won't accept the older Nvidia graphics driver

 

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‎10-21-2022 08:34 PM - edited ‎10-21-2022 08:50 PM

HP Recommended

Hello @jsrawlinson 

 

Try:

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.5241 Rev.A727.7 MBNov 27, 2020 

if it fails

NVIDIA High-Definition (HD) Graphics Driver

26.21.14.4292 Rev.A718.0 MBJul 10, 2020 

if it fails

NVIDIA High-Definition (HD) Graphics Driver

26.21.14.3198 Rev.A641.6 MBDec 27, 2019 

 

Kind regards

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‎10-21-2022 08:46 PM

HP Recommended

None worked. They all said the same thing

jsrawlinson_0-1666406800458.png

 

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‎10-21-2022 08:49 PM

HP Recommended

Hello @jsrawlinson 

 

We have one big problem !

HP does not have updated driver for Windows 10 22H2 ( 10.0.19045 )

 

ub6424_0-1666406890856.png

 

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‎10-21-2022 08:51 PM

HP Recommended

Hello @jsrawlinson 

 

Do you have valid HP warranty ?

 

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‎10-21-2022 09:00 PM

HP Recommended

Hello @jsrawlinson 

 

Download and install

GeForce Game Ready Driver - 522.25 - WHQL

 

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‎10-21-2022 09:49 PM

HP Recommended

It didn't help.

 

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