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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎10-21-2022 07:02 PM

HP Recommended

Hello @jsrawlinson 

 

(1) Restart Windows

(2) Please check <Windows integrity>

 

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(3) Please report your results ( of each command )

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‎10-21-2022 07:55 PM

HP Recommended

jsrawlinson_0-1666403717443.png

 

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‎10-21-2022 07:56 PM

HP Recommended

jsrawlinson_0-1666403796608.png

 

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‎10-21-2022 08:00 PM

HP Recommended

jsrawlinson_0-1666404005242.png

 

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‎10-21-2022 08:00 PM

HP Recommended

jsrawlinson_0-1666404055150.png

 

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‎10-21-2022 08:02 PM

HP Recommended

Hello @jsrawlinson 

Thanks for reporting.

 

Repeat this command again ...

 

ub6424_0-1666404117306.png

 

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‎10-21-2022 08:04 PM

HP Recommended

jsrawlinson_0-1666404255145.png

 

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‎10-21-2022 08:11 PM

HP Recommended

Hello @jsrawlinson 

Thanks for reporting.

 

(1) Now restart Windows and reinstall all drivers I wrote before in this post.

(2) Test a few games

(3) Please report back

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‎10-21-2022 08:11 PM

HP Recommended

jsrawlinson_0-1666404695947.png

No change. I'm having the same problem.

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‎10-21-2022 08:17 PM

HP Recommended

Hello @jsrawlinson 

 

The error message DirectX 11 related.

Please (re)install:

How to install DirectX in Windows 11

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