GTX 1060 not working on HP Omen

[M4R4UD3R]

Hey guys, I've been having GPU problems with my HP Omen.

It started from November 2017 when the HDMI port became defected and the FPS dropped exponentially. I had to connect my laptop to  the TV screen via the thunderbolt port.

I took the laptop to an IT shop partnered with HP, and they replaced the board with a new one (which took until January).

After the board replacement, the HDMI port was working correctly, but the FPS is still very low.

Here are the solutions I tried:

1- Clean installing Nvidea drivers

2- Updating Windows  

3- Updating the BIOS

I ran an Extensive System Text overnight (over 13 iterations) to check for hardware errors and all has passed. I have also ran the HP Image Diagnostic tools, these are the results: 

 

Any helpt would be greatly appreciated as this is getting extremely frustrating. 

Thanks in advance. 

[A4Apollo · Accepted solution]

Hey there! @M4R4UD3R, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand when you play games on your laptop the FPS drops low on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your laptop to assist you better.

As you mentioned when you play games on your laptop the FPS drops low on your laptop.

I have checked the records and found a service advisory related to the issue you have mentioned.

But there is only two model of laptops which are affected. If your laptop falls in any one of the models then please try the steps recommended below.

OMEN by HP 15-ax000 Laptop PC 

OMEN by HP 17-W000 Laptop PC

To fix the issue you have to update the BIOS on your PC to the latest version. Also, upgrade the adapter on your PC to 150W.

Link to update the BIOS.

Also, You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to know more information about Improving Video Game Performance or FPS on your PC.

If the issue still persists after updating the drivers, you can contact HP support and get the adapter upgraded to 150W.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[M4R4UD3R]

Hello @MrRobot, thank you for replying.

I did not make any software or hardware changes except driver updates.

Product Number: Omen by HP 17-w200nx 

I have already updated the BIOS (the fans were working at maximum speed while the update took place).

I also updated all other drivers including the Nvidea drivers.

I ran yesterday a component diagnositc test on individual components from the UEFI. These are the results as taken from the logs:

Model: HP 17-w200nx NoteBook PC
Serial Number: 5CD7119CXC
Product ID: 1GM14EA#ABV
CSO Number: 
Agent ID: 
================================================
Start Time            Type                 Result     Failure ID
-------------------   ------------------   --------   ---------------------------
2018-02-18 23:25:11   Power                Warning    NA
2018-02-18 23:24:50   AC Adapter           Warning    NA
2018-02-18 23:24:26   Battery              Warning    NA
2018-02-18 23:16:24   Power                Warning    NA
2018-02-18 22:54:48   Power                Warning    NA
2018-02-18 21:49:26   System [E]           Passed     NA
2018-02-18 21:47:39   Processor            Passed     NA
2018-02-18 21:30:37   System [Q]           Passed     NA
2018-02-18 21:25:14   System [F]           Passed     NA
2018-02-18 20:23:42   Video [M]            Passed     NA
2018-02-17 12:10:25   System [E]           Passed     NA

<END>

As you can see, the Power, AC adapter, and battery tests all failed to complete. Do have in mind that I kept the laptop plugged in during all tests.

Am I in need of a new battery?  

[A4Apollo]

@M4R4UD3R, Thanks for your quick response and time.

I appriciate your efforts for trying out the steps.

As the hardware test results say that power as a warning.

It is an issue with the AC adapter try upgrading the adapter to a 150w adapter.

As I said in my previous thread to solve or fix the issue you have to upgrade the AC adapter to a 150w adapter.

Please mark this post as an accepted solution for the efforts I have put into this in assisting you.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[M4R4UD3R]

@MrRobot thank you for your help regarding my problem.

If I may I still have only one question: since my Laptop is still under warranty, will I have to pay any fees besides shipment for the ac adapter? And how much time will it approximately take for the adapter to be delivered? 

[A4Apollo]

@M4R4UD3R, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you needed to know if you need to pay a replacement adapter.

Since your PC is under warranty they should be able to ship you a replacement adapter.

But I'm not sure if they can ship you a 150W adapter for free. 

Please contact HP support and check for service options.

Link to contact HP.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!