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Flag Post

Grainy Webcam - Can only see pixels

HP Recommended
Envy 360x
Microsoft Windows 10 (64-bit)

Hello,

 

My webcam is giving off grainy / pixelated image as if it was zooming. When I cover the camera, the image becomes black.

Since this problem happened, I've done the following:

1. Uninstalled / installed the driver;

2. Updated the driver

3. Ran a HP diagnostic

4. Tried using another program to check if it's a software issue (Youcam, Windows Camera);

5. Followed every instruction on the HP website.

 

Could it be a physical issue with the camera? The computer is barely 2 weeks old...

 

Thanks for the support!

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@SC77

 

I reviewed your post and I understand that you are facing issues with the webcam image quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed internet connection.

  • Do not use other high-speed USB devices while using the webcam.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Author
Level 1
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Message 3 of 4
Flag Post
HP Recommended

Thanks for the feedback.

 

Tried out those suggestions, but without success. It seems that there's a physical defect with the camera.

I'll have to send the computer to have it repaired.

 

Thanks anyway.

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HP Support Agent
HP Support Agent
24,770 24,757 1,642 2,290
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@SC77

 

Thanks for the update.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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