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My webcam is giving off grainy / pixelated image as if it was zooming. When I cover the camera, the image becomes black.
Since this problem happened, I've done the following:
1. Uninstalled / installed the driver;
2. Updated the driver
3. Ran a HP diagnostic
4. Tried using another program to check if it's a software issue (Youcam, Windows Camera);
5. Followed every instruction on the HP website.
Could it be a physical issue with the camera? The computer is barely 2 weeks old...
Thanks for the support!
I reviewed your post and I understand that you are facing issues with the webcam image quality.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps.
Make sure your video recording environment has good lighting.
Change the image quality, brightness, contrast, and other adjustments in the webcam software.
To resolve problems with choppy playback, take the following actions:
Reduce the size of the video image in the webcam software.
Use a high-speed internet connection.
Do not use other high-speed USB devices while using the webcam.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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The_Fossette I am an HP Employee
Thanks for the feedback.
Tried out those suggestions, but without success. It seems that there's a physical defect with the camera.
I'll have to send the computer to have it repaired.
Thanks for the update.
If any other questions arise, please feel free to write back to me.
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