Green artifacts on videos, and animation in the browser

[Pexeo]

Hello!

I'm having problems with artifacts. When I watch videos on youtube, I stop the video, go to a different page, and then back to the video, it is green, till I start it. I had a problem previously, all of the videos would get a purplish tint, but if there was, for example, a window in front of the video, the video would be normal. Since then I got the driver updated, but now I have these artifacts, even when I'm browsing, sometimes the whole page goes black, then reloads, or animations like dropdown menus, would get little green square artifacts. These happen like 5-7 times a day (the green videos all the time). 

I don't know if my pc has a bad driver, or my GPU is dying.

The laptop has: Ryzen 5 2500U, integrated Vega 8 , 8Gb ram, 256GB NVMe SSD

Thank you for your answers in advance!

[praveen196]

@Pexeo Welcome to HP Community!

I understand that you are facing Green artifacts on videos issue.

Do not worry. I will try to fix the issue.

Please let us know have you tried with different browser and checked.

Please provide the video. So, that we can understand and provide you an appropriate solution.

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Pexeo]

Thank you for your message!

I switched off hardware acceleration in Google Chrome and the problem seems it vanished, but I have a problem with the Windows crashing with Unexpected Store Exception error. It happens around once a day or once two days.

In the Assistant app when I try to find updates, it shows that updates are unavailable and to install updates I have to log into the device, but I don't understand, because I am using the laptop logged in  or I don't know where it wants me to log in.

[praveen196 · Accepted solution]

@Pexeo 

Thank you for the update.

In that case, I would suggest you try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, perform the system reset.

Have a nice day!!