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‎08-27-2018 06:05 AM

HP Recommended
Product: HP Pavilion x360 14-ba125nd (2PM94EA)
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Support, 

 

I'm having a problem when using the Netflix app on my laptop. It changes to a grey colour tone after a few seconds each time I am watching something. It only happens when using the Netflix app, not when using Netflix in Chrome or playing other videos. I would like to use the Netflix app and this problem is very much affecting my watching experience. Changing settings for playing videos didn't work. 

 

Any suggestions or ideas on how I could resolve this problem? 

 

Kees 

10 people had the same question
2 REPLIES 2

‎10-18-2018 10:28 AM

HP Recommended

I have the exact same problem, it only started yesterday. I was so glad when I tried it on the Netflix website and found out it luckily wasn't a screen problem. It's still really annoying though. I just redownloaded the Netflix app but that didn't help. Really hope anyone has a solution.

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‎10-18-2018 02:39 PM

HP Recommended

After being on the phone with Netflix costumer service for 40 minutes, we finally found the problem, which is apparently quite common for HP laptops.

 

To solve this problem, go to your desktop, right click, AMD Catalyst Control Center, Video, Colour, Back to Default Settings, OK. This should solve your problem (it did for me)! 🙂

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