HID Compliant Touchscreen Greyed Out and touch screen not working

[lmswilliams4]

I have a Beats special edition notebook and the touchscreen will not work. I go to device manager and HID compliant touchscreen is there  but it is greyed out and give an error message saying "Currently, this hardware device is not connected to the computer. (Code 45), to fix this problem, reconnect this hardware device to the computer. It shows device type is HID compliant touch screen, manufacturer (standard system devices) and location "on USB input device".

I have uninstalled and when rebooted it did not come back, took me forever to get it to even show again. I have updated drivers in everything in device driver, checked for windows updates, searched hp site for the driver, looked in microsoft catalog for a driver and still cannot get the touchscreen to work or the driver to not be greyed out. PLEASE HELP THIS IS DRIVING ME INSANE.

[Echo_Lake]

@lmswilliams4
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Step 2: Enable and reinstall the touch screen driver in Device Manager ( do not skip any troubleshooting steps if you feel steps are repeating ) 

Step 3: Configure the touch display

Step 4: Install Windows updates

Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics

Step 6: Adjust the power management settings for your touch screen

Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)

Step 8: Update the BIOS and graphics driver

Step 9: Reset your computer

Step 10: Perform a Microsoft System Restore. Click here: https://support.hp.com/in-en/document/c03488148 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@lmswilliams4

Thank you for posting back, 

This sounds like hardware related issue with the Touchscreen,

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.